Terms and Conditions
These terms and conditions (“Terms”) help to keep the www.visionsunlimited.co.uk website a safe place to trade and set out the full extent of any agreement reached between you and Visions Unlimited in connection with the visionsunlimited.co.uk website (“the Site”). You should understand that by placing an order, you accept the following terms and conditions:
The owner of this web site is Visions Unlimited whose address is:
9-10 STONE STREET COURT, STONE STREET, HADLEIGH, SUFFOLK, IPSWICH. IP7 6HY (“visionsunlimited.co.uk”/“We”/“our”). Registration number 4864169.
Your contract for purchases made through the Site is with Visions Unlimited, and you undertake that any and all goods ordered by you are for your own private and domestic use only.
You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.
You agree that e-mail can be used as a long-distance means of communication.
No contract for the sale of any product will subsist between you and Visions Unlimited unless and until Visions Unlimited accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Visions Unlimited sends the e-mail to you (whether or not you receive that e-mail). This confirmation e-mail amounts to an acceptance by Visions Unlimited of your offer to buy goods from Visions Unlimited or a third party supplier that is engaged on your behalf by Visions Unlimited.
This confirmatory e-mail will contain all relevant statutory information concerning your contract.
The confirmatory e-mail will also contain a link to these terms and conditions, and may be amended from time to time.
You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
You undertake that all details you provide to Visions Unlimited for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
You must choose a username and password on completion of registration. You are responsible for all actions taken under that username and password and shall only use the Site under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.
You may cancel your order at any time and withdraw from the contract prior to your order being processed. We can accept cancellations by email to email@example.com or by post or by telephoning 01473 828474 during normal office hours.
Once Visions Unlimited receive notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to Visions Unlimited from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 28 days of your order provided that the goods you wish to return are received by Visions Unlimited in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to Visions Unlimited.
This section applies only to the extent permitted by law. For the avoidance of doubt, Visions Unlimited do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from Visions Unlimited’s negligence or wilful default, or that of Visions Unlimited’s employees, agents or subcontractors or (b) fraudulent misrepresentation.
Visions Unlimited does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms.
Visions Unlimited will do its best to correct errors and omissions as quickly as practicable after being notified of them.
TO THE FULLEST EXTENT PERMITTED BY LAW, VISIONS UNLIMITED IS PROVIDING THIS SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, VISIONS UNLIMITED DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Visions Unlimited shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify Visions Unlimited of the problem in writing within 14 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.
You and Visions Unlimited will only be liable under these Terms for losses which are a reasonably foreseeable consequence of the relevant breach of contract.
The products sold on the Site are provided for private domestic and consumer use only. Accordingly, Visions Unlimited do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Visions Unlimited.
All prices include Value Added Tax.
Depending on the event, DVDs may be available for collection on the day of the ceremony otherwise our policy is to ship within 28 days of receipt of order for DVDs and post-on orders.
Goods will be sent to the address given by you in your order. Should you have a change of address in the interim it is in your own interest to inform this office by email to: firstname.lastname@example.org quoting the University, date and time of your ceremony.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.
No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.
ANY UNAUTHORISED BROADCASTING, PUBLIC PERFORMANCE, COPYING OR RE-RECORDING WILL CONSTITUTE AN INFRINGEMENT OF COPYRIGHT. VISIONS UNLIMITED HOLD COPYRIGHT OF ALL PRODUCTS SOLD ON THIS SITE.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. Visions Unlimited tracks the electronic 'fingerprints' of every order placed on Visions Unlimited to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
We reserve the right to terminate this Agreement and to suspend or terminate your access to the Site immediately and without notice to you if:-
you fail to make any payment to us when due;
you breach the terms of this Agreement (repeatedly or otherwise);
when requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity;
we suspect you have engaged, or about to engage, or have in any way been involved, in fraudulent or illegal activity on the Site.
These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Visions Unlimited and you relating to your purchase. Visions Unlimited advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Visions Unlimited. We will store a copy of the contract entered into by you with Visions Unlimited. You are advised to read (and are responsible for reading) fully all information on this website.
If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.
These Terms are subject to the laws of the United Kingdom.
Please note that our returns policy is only valid for 14 days from receipt of goods.
We will replace faulty discs and tapes.
We advise you to check the disc on a second make and model of machine before returning.
To return a faulty DVD or video cassette please send to our FREEPOST address:
9-10 Stone Street Court
Please indicate the reason for your return, your name, address, a contact number and wrap the package securely.
We test every return, if a returned disc is found not to be faulty we will return the discs with a postage charge not exceeding £2.
We cannot be responsible for incompatibilities caused by machines that have been modified to disable regional encoding.